Help & FAQs

Fenn is an online marketplace where you can buy plants, bulbs, seeds, tools, outdoor living products, clothing and books directly from specialist British nurseries. We curate the growers, handle the checkout, and arrange delivery to your door. Every plant on Fenn comes from a named nursery — people who have spent years, often decades, growing the things they sell.

Every plant on Fenn is grown by an independent specialist nursery. We work only with growers who know their plants properly — people who can tell you why a particular cultivar matters and how to get the best from it. When you order, your plants are packed and dispatched by the nursery that grew them.

Fenn is operated by Herboo Limited, a company registered in England and Wales. If you have any questions, email hello@fennplants.com.

Open the packaging immediately so your plant can breathe and get some light. If you can, give it a drink of water. Your nursery will have watered it before dispatch but it will appreciate a little refreshment after the journey.

Check the drainage holes at the bottom of the pot. If roots are escaping, aim to move it to a roomier pot within a month. If not, leave it be — most plants are happiest when they are not disturbed immediately after arriving.

If the compost is dry and the plant looks droopy, it needs water. If leaves are turning yellow and stems feel soft, you may be overwatering — leave it to dry out before the next drink. Most outdoor plants benefit from a thorough soaking rather than a little water frequently.

Not immediately. Plants often take time to settle after being moved. If you are watering regularly and the plant is not going brown, crispy, or floppy, it is most likely taking its time. To check if it is alive, lightly scratch the surface of a stem — green underneath means all is well.